Frequently Asked Questions(FAQs)
Jetbest E-Store is the Official Jetbest Animal Nutrition and Health Care Inc.’s online e-store. Jetbest E-Store sells products for livestock, game fowl, ruminants, poultry, aqua culture and companion animals. We are dedicated to produce high quality animal feeds and effective veterinary products for profitable animal husbandry business and optimal health of companion animals.
We accept a range of secure payment options to make your checkout experience smooth and convenient. You may pay using:
- Debit/Credit Card (Visa or Mastercard)
- E-wallets such as GCash, Maya, and GrabPay
- QR PH
- Direct Debit payments
- Cash on Delivery
All transactions are processed through secure payment channels for your safety and protection.
If you wish to request a refund, return, or exchange, please email us at [email protected] within 7 days upon receiving your order.
Kindly include the following for verification and approval:
- Clear photos of the item received
- Video evidence (if applicable, especially for damaged or incorrect items)
- A copy of your official receipt or proof of purchase
- Your Order Number and complete contact details
Our team will review your request and respond with further instructions once verified and approved.
For complete details, please refer to our Refund, Return, and/or Exchange Policy link.
The shipping fee and courier service depend on the total weight of your package and your shipping location.
The exact shipping rate will automatically appear in your order summary during checkout according to your indicated address before you complete your purchase.
Once your order is picked up by our courier, your tracking number will be provided via email. J&T Express will also notify you via SMS once your order is out for delivery.
You can track your shipment anytime using J&T’s Track & Trace website: https://jtexpress.ph/trajectoryQuery?
For the complete list of estimated shipping days by region, please visit: J&T Express Shipping Days
For bulk orders above 50kg, please click the Bulk Order Form link or find it under the “Need Help” section in the footer of our website.
You will be directed to a page where you can fill out and submit the bulk order request form. Our team will contact you for confirmation and further processing.
For more concerns, you can reach us by email at [email protected] or [email protected]